Territory:

• Allentown, PA

Role: Correspondence Team Lead – Allentown, PA

Location: In office role (No remote opportunities) 

Job Type: Full Time position (Monday to Friday-8-5pm) 

Travel: 0% 

Reporting to the Client Operations Manager, the Correspondence team lead will be responsible for providing quality and efficient correspondence and evidence packets through the daily management of their team.  Additionally, the position is responsible for assisting the Client Operations Manager with development, analysis and implementation of staffing, training, scheduling and reward/recognition programs.

What we need you to do: 

• Ensure accuracy of all incoming and outgoing correspondence of citizen contested citations created by your team (citation processing and documentation, managing court process for citations and all external communications with local court officials including evidence packets, court scheduling and follow up
• Main point of contact for external court officials and internal program managers
• Understanding and striving to meet or exceed correspondence metrics while providing accurate letters and evidence packets
• Maintains and improves quality results by adhering to standards and guidelines, recommending improved procedures
• Provide support to the Client Operations Manager to ensure successful completion of various activities
• Updates job knowledge by studying the school bus laws in the different jurisdiction BusPatrol operates
• Train front line employees, conduct team meetings and manage multiple projects at one time
• The selected individual should always be prepared, responsive and willing to meet each challenge directly

What you bring: 

• 1 to 2 years of experience as a manager or Administrative Team Lead
• Must present themselves in a professional manner
• Experience leading a team and driving accountability
• The Correspondence Team Lead must possess highly efficient computer skills – Microsoft Office Suite (word, excel, outlook, power point)
• Must have solid verbal and written communication skills, effective time management skills and a results-orientation
• High school diploma or GED required
• Must be able to adapt to change
• Excellent attention to detail and accuracy
• Ability to work in a fast-paced environment
• Experience in ADP payroll system is preferred, but not mandatory

What we offer: 

• An opportunity to help build a company dedicated to children’s safety
• The chance to join an innovative and dedicated team, focused on leading edge technology
• Competitive salary and benefits package

Who We Are: 

BusPatrol is a safety technology company and a leader in smart transportation, bringing cutting-edge AI, machine learning and IoT safety tech solutions to school buses across North America. Through relentless innovation and discovery, we are strengthening trust, safety, and transparency across the student transportation space. Our mission is to create a culture of responsibility and awareness on the road. We care about child safety and are devoted to making the journey to and from school safer. We develop partnerships, deploy Safety Tech and manage the entire program. We have equipped thousands of buses across North America with our innovative technology and we continue to educate motorists every day by helping communities enforce school bus traffic stop the law. Join our safety movement. We are looking for dedicated people interested in helping us modernize school buses across America. Together, we can create a safer future for our children. 

Note to applicants: We are looking for a valued member of the BusPatrol team to assist us in our quest to improve children’s safety. This is an important role for us and a great opportunity for the right candidate. Our environment is inclusive, diverse, ignited, built on integrity, and deeply committed. Join our safety mission to help keep children safe!