Citation Support:
Program Inquiries:
Hours of Operation:
Monday - Friday
9:00 AM - 6:30 PM EST
Citation Support:
Program Inquiries:
Hours of Operation:
Monday – Friday
9:00 AM – 6:30 PM EST
Bilingual English and Spanish Call Center Agent

Bilingual English and Spanish Call Center Agent

Location: 8560 Cinder Bed Rd #100, Lorton, VA 22079 (Remote opportunities available)

Who We Are: 

Our mission is to create a culture of responsibility and awareness on the road. We are devoted to making the journey to and from school safer.  We develop partnerships, deploy Safety Tech and manage the entire program.  We have equipped thousands of buses across North America with our innovative technology and we continue to educate tens of thousands of drivers a month on safety.  BusPatrol America cares about student safety. We educate motorists every day by helping to enforce the law and work with school officials to improve safety.  

The Opportunity: 

Reporting to the Call Centre Team Leadthe successful candidates will be instrumental in helping to build a productive and Call Centre practice which is a major component of our business model.  We need a team of dedicated, accurate and reliable agents to manage our incoming customer questions and concerns and manage them through our process. 

What we need you to do: 

  • The call center agent will be responsible for assisting customers who have questions and/or concerns regarding their citation  
  • The ideal candidate will be able to identify customers’ needs, clarify information and provide our customers with solutions and/or alternatives 
  • Manage a large volume of inbound calls from our customers 
  • Engaging in active listening with customers, confirming or clarifying information and diffusing angry callers, as needed 
  • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service 
  • The call center agent will be required to keep records of all conversations in our call center database 
  • Maintains and improves quality results by adhering to standards and guidelines, recommending improved procedure 
  • Updates job knowledge by studying the school bus laws in the different jurisdiction BusPatrol operates 
  • The call center agent will be responsible for assisting the Call Center Team Lead with calls and additional projects 

What you bring: 

  • The call center agent must possess basic computer skills and be capable of learning basic automated tasks associated with video review and processing 
  • Must demonstrate user level proficiency with Microsoft Office 
  • Must have solid verbal and written communication skills, effective time management skills and a results-orientation 
  • High school diploma or GED required 
  • Must be able to adapt to change  
  • Excellent attention to detail and accuracy 
  • Ability to work in a fast-paced environment  
  • 1 to 2 years of experience as a call center agent or client facing role preferred 
  • Critical thinker and problem-solving skills 
  • Strong organizational and collaboration skills 
  • Embraces, encourages, and supports colleagues who see things differently and who desire to grow 
  • Participates discussion and provides needed feedback to build a climate in which team can succeed in bringing value and be proud of their work. 
  • Treats everyone with respect, dignity, and multi-cultural sensitivity. Acts with transparency and fairness in all transactions with colleagues and leadership 
  • Bilingual in English and Spanish 

What we offer: 

  • An opportunity to help build a company dedicated to children’s safety 
  • The chance to join an innovative and dedicated team, focused on leading edge technology 
  • Competitive salary and benefits package 

We’re looking for critical members of the BusPatrol team to assist us in our quest to improve children’s safety.  This is an important role for us and a great opportunity for the right candidates.  Our environment is inclusive, diverse, ignited, built on integrity and deeply committed.  Come and help us keep our children safe. 

Apply for this position
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