Citation Support:
Program Inquiries:
Hours of Operation:
Monday - Friday
9:00 AM - 6:30 PM EST
Citation Support:
Program Inquiries:
Hours of Operation:
Monday – Friday
9:00 AM – 6:30 PM EST
Quality Assurance Team Lead

Who We Are:

Our mission is to create a culture of responsibility and awareness on the road. We are devoted to making the journey to and from school safer.  We develop partnerships, deploy Safety Tech and manage the entire program.  We have equipped thousands of buses across North America with our innovative technology and we continue to educate tens of thousands of drivers a month on safety.  BusPatrol America cares about student safety. We educate motorists every day by helping to enforce the law and work with school officials to improve safety. 

The Opportunity:

Reporting to the Service Operations Manager, the Quality Assurance Team Lead will be responsible for assuring consistent quality of citation production by validating processes, providing documentation, statistical analysis, and managing staff. Additionally, the position is responsible for assisting the Service Operations Manager with meeting operational objectives by contributing information and analysis to strategic plans and reviews.

What we need you to do:

  • Work with operating staff to establish procedures, standards, and systems
  • Meet all established deadlines for assignments and responsibilities clearly and professionally
  • Record, analyze, and distribute statistical information
  • Ensure accuracy of each processed citation and recover all possible citations to increase revenue
  • Validate quality processes by establishing specifications and quality control points

What you bring:

  • The Quality Assurance Team Lead must possess highly efficient computer skills – Microsoft Office Suite
  • Must have solid verbal and written communication skills, effective time management skills and a results-orientation
  • High school diploma or GED required
  • Must be able to adapt to change
  • Excellent attention to detail and accuracy
  • Ability to work in a fast-paced environment
  • 1 to 2 years of experience as a Supervisor or Administrative Team Lead or Manager
  • Critical thinker and problem-solving skills
  • Strong organizational and collaboration skills
  • Able to attract, retain and motivate a high-performing team to execute on their goals
  • Provides developmental feedback and coaching to build a climate in which the team can add value and succeed
  • Treats everyone with respect, dignity, and multi-cultural sensitivity. Acts with transparency and fairness in all transactions with colleagues and leadership

What we offer:

  • An opportunity to help build a company dedicated to children’s safety
  • The chance to join an innovative and dedicated team, focused on leading edge technology
  • Competitive salary and benefits package

We’re looking for critical members of the BusPatrol team to assist us in our quest to improve children’s safety.  This is an important role for us and a great opportunity for the right candidates.  Our environment is inclusive, diverse, ignited, built on integrity and deeply committed.  Come and help us keep our children safe.

Apply for this position
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Attachments must be in PDF or .docx files under 5Mb