Citation Support:
Program Inquiries:
Hours of Operation:
Monday - Friday
9:00 AM - 6:30 PM EST
Citation Support:
Program Inquiries:
Hours of Operation:
Monday – Friday
9:00 AM – 6:30 PM EST
Sr. Manager, Information Systems and Support

Who We Are: 

Our mission is to create a culture of responsibility and awareness on the road. We are devoted to making the journey to and from school safer.  We develop partnerships, deploy Safety Tech and manage the entire program.  We have equipped thousands of buses across North America with our innovative technology and we continue to educate tens of thousands of drivers a month on safety.  BusPatrol America cares about student safety. We educate motorists every day by helping to enforce the law and work with school officials to improve safety.  



The Opportunity: 

Reporting to Director of Information Systems and Support, the successful candidates will be instrumental in building a world-class support function. We are looking for an experienced Support Manager to oversee our support team in providing exemplary technical support to our clients. You will be responsible for training, supporting, and leading your team. This includes developing, maintaining, supporting, and optimizing key functional areas, particularly network infrastructure, server infrastructure, data communications, and telecommunications systems You will also be required to manage ticket escalation and resolve any technical issues. 



What we need you to do: 

  • Direct and administrate a contingent of network analysts and technicians, and where necessary, conduct performance reviews and corrective action.  
  • Managing escalations and ensuring any issues are resolved in a timely manner. 
  • Develop, implement, and maintain policies, procedures, and associated training plans for infrastructure administration and project management.  
  • Design and implement short- and long-term strategic plans to ensure infrastructure capacity meets existing and future requirements. 
  • Conduct research and make recommendations on products, services, protocols, and standards in support of all infrastructure procurement and development efforts.
  • Establish service level agreements with business units. 
  • Manage and set priorities for the design, maintenance, development, and evaluation of all infrastructure systems, including LANs, WANs, Internet, intranet, security, wireless implementations, and so on. 
  • Conduct feasibility studies for various upgrade projects, improvements, and other conversions. 
  • Define hardware and software standards in conjunction with owners and stakeholders. 
  • Test network performance and provide network performance statistics and reports; develop strategies for maintaining network infrastructure.
  • Establish and maintain regular written and in-person communications with the organization’s executives, decision-makers, stakeholders, department heads, and end users regarding pertinent infrastructure activities. 
  • Practice IT asset management, including maintenance of component inventory and related documentation. 
  • Prepare RFPs, bid proposals, contracts, scope of work reports, and other documentation for infrastructure projects and associated efforts. 
  • Negotiate with vendors, outsourcers, and contractors to secure infrastructure-specific products and services. 



What you bring: 

  • Bachelor's or Associates degree in Information Systems, Information technology, or a related field (or equivalent experience). 
  • 7+ years of experience in a technical support or infrastructure leadership role. 
  • Exceptional knowledge of service and application delivery, as well as successful service level agreement accomplishments.
  • Knowledge of current protocols and standards, including troubleshooting (OSI model), project management (exposure), ITIL Framework (exposure), & Documentation 
  • Conversant with programming languages such as Powershell, Dos, and Bash. 
  • Application support experience with Azure, O365, Zendesk, DLP, & Microsoft Security center 
  • Experience in interpreting the applicability of local and federal laws/regulations to company operations. 
  • Excellent analytical and troubleshooting skills.
  • Ability to work under pressure. 
  • Excellent leadership and people management skills. 
  • Strong customer service skills. 



What we offer: 

  • An opportunity to help build a company dedicated to children’s safety 
  • The chance to join an innovative and dedicated team, focused on leading edge technology 
  • Competitive salary and benefits package 



We’re looking for critical members of the BusPatrol team to assist us in our quest to improve children’s safety.  This is an important role for us and a great opportunity for the right candidates.  Our environment is inclusive, diverse, ignited, built on integrity and deeply committed.  Come and help us keep our children safe. 


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