Citation Support:
Program Inquiries:
Hours of Operation:
Monday - Friday
9:00 AM - 6:30 PM EST
Citation Support:
Program Inquiries:
Hours of Operation:
Monday – Friday
9:00 AM – 6:30 PM EST
Director of Citation Operations

Who we are:

At BusPatrol, our mission is to create a culture of responsibility and awareness on the road. We are devoted to making the journey to and from school safer.  We develop partnerships, deploy Safety Tech, and manage the entire program.  We have equipped thousands of buses across North America with our innovative technology.

BusPatrol America cares about student safety. We educate motorists every day by helping to enforce the law and work with school officials to improve safety.


The Director of Citation Operations leads our Citation Processing Teams. The successful candidate is accountable for delivering on revenue generation metrics as well as identifying and resolving gaps in our citation process. The successful candidate will also be analytically driven to efficiently drill down on opportunities throughout the revenue funnel.

  • Serve as the liaison between police departments, schools districts, and finance departments to ensure their operations are aligned with BusPatrol’s contractual obligations, and to ensure their needs are met
  • Provide strategic direction and executive leadership for citation operations
  • Develop/ implement strategic plans and activities to ensure overall operational, financial and growth objectives are met
  • Ensure KPIs (e.g., Citation to Ticket %, dismissed ticket %, evidence validation time, etc) are defined and achieved
  • Maximize revenue generation by driving citation to ticket conversion rate
  • Optimize layers of review to minimize citation issuance when not appropriate and maximize citation issuance when appropriate
  • Identify citation improvement opportunities to better serve the community and appropriately enforce the law
  • Minimize lost revenue by providing law enforcement evidence packages to defend citation disputes of stop arm violations
  • Collaborate effectively across all functions of the organization, including IT, Field Services, Marketing, Operations, Strategy and Business Intelligence
  • Responsible for planning, staffing and training the workforce needed to support each client and its affiliates
  • Create and sustain high-performing teams that exemplify BusPatrol’s purpose and values
  • Contribute to a company culture of high performance and sustained profitable growth by promoting and supporting an environment that encourages data-driven decision making, productivity, collaboration, teamwork, and a high level of professionalism
  • Set effective goals/ provide clear line of sight to organizational priorities and monitor progress often
  • Develop/implement/manage employee engagement initiatives to enhance workplace culture
  • Set strategic vision to create a positive, high-energy workplace culture that promotes a high level of employee trust and engagement.
  • Ensures all team members are aware of and follow company policies/procedures, including Bus Patrol’s Code of Ethics
  • Systematically integrate customer feedback into management tactics and strategies to ensure customer centricity
  • Establish and maintain a culture of continuous improvement that strives to continuously enhance the customer experience and the efficiency of the operation through process and technology improvement

Knowledge and skill requirements:

  • Demonstrated ability to create and execute strategy, resolve complex problems, and the ability to do so working independently with little management guidance
  • Demonstrated leadership capabilities with a high degree of initiative and independent judgment
  • Analytically oriented, with the ability to organize/analyze and import/export data in a structured manner
  • Ability to build productive business relationships across departments and leadership levels
  • Ability to influence others across multiple functional areas
  • Strong organizational and priority management skills
  • Superior analytical and project planning capabilities, and strong execution expertise
  • Strong interpersonal/ communication skills with the ability to work effectively at all levels of the organization
  • Flexibility to react quickly in a dynamic business environment
  • Ability to lead others through change

Education & experience:

  • Bachelor’s degree required
  • 5+ years of analytically driven experience
  • Considerable experience and comfort with IT applications
  • Experience developing/analyzing key operational & financial metrics to measure success/effectiveness

Compensation and benefits:

  • Competitive pay
  • Comprehensive benefits including medical, dental and vision insurance
  • Paid holidays
  • Mileage and expense reimbursement
  • Cell phone stipend
  • Company provided training and tools
  • An opportunity to work with a high performing team and travel 
  • An opportunity to help build a company dedicated to children’s safety

We’re looking for a valued partner to add to our team.  This is an important role for us, and a great opportunity for the right candidate.  Our environment is inclusive, diverse, ignited, built on integrity, and deeply committed.  Come and help us keep our children safe. 



Apply for this position
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Attachments must be in PDF or .docx files under 5Mb

1234 Arbor Avenue, City, State, Zip Code